XeraCalm AD Relipidizing Balm

Delivery charges

CHANGES

Currently, we're unable to offer direct exchanges. If you'd like a different size, color, or product, please make a new purchase and return the unwanted item to us. Once we receive your return, we'll process your refund.

RETURNS

trenfit.com offers its customers the right to return any purchased item within 14 calendar days of receipt.

Within this period, we accept returns provided the product is in optimal condition, in its original packaging, unused, and fit for sale. Return shipping costs will be borne by the customer. Once the merchandise is received, our quality department will inspect it. If it is indeed in perfect condition, the amount of the returned product will be refunded using the same payment method used for the order.

Important: Please note that, as established by Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, returns of underwear, swimwear, and products related to Personal Care, Health, Hygiene, and the Erotic Zone are not accepted for hygiene reasons. For this reason, the product you wish to return must be unopened, in its original packaging, and sealed.

Wrong shipments, breakages or manufacturing defects.

Wrong shipments

If you have received a different product than the one you ordered, please contact us within 72 hours of receiving your order via the contact form or by email (help@trenfit.com).
and we will process your request. A prior inspection will be conducted. The product must be in optimal condition, in its original packaging, unused, and fit for sale. Internal inspections will also be performed.

To expedite the process, please send us the following photographs of the product in question attached to your request:

- Photograph of the front of the product in its original packaging.

- Photograph of the product's barcode (EAN).

In this case, we will review your request and arrange for product pickup with you.

In the event of an error by trenfit.com in preparing the order, the shipping costs for the exchange will be borne by us. In the event of an error by the customer at the time of purchase, the customer must pay the shipping cost for the exchange. *Returns, as well as claims for a missing item, will not be accepted if this has not been reported within the established timeframe.

Breakages or defects of origin

If your order arrived defective from the source or was damaged, please contact us through our contact form or by email (help@trenfit.com ) within 48 hours of receiving it, and we will handle your issue.

Important: Returns for damaged or factory-defective items will not be accepted unless reported within the previously established 48-hour period from the delivery date.
We will always require one or more pieces of evidence from the buyer to determine the damage/defects and properly handle the incident. You must send photographs of the merchandise and the package (internal and external packaging) and any other evidence that will allow us to determine the facts. Once the verification process is complete, if applicable, a courier will be sent to replace or return the merchandise. If you receive damaged or broken merchandise, we advise you to also notify the shipping agency that handled the delivery of your order by noting it on the receipt.

*It is recommended that you keep the box for 10 days if your order has suffered an incident.