Shipping and Delivery

INTERNATIONAL SHIPPING AND SECURE DELIVERY

At Trenfit, we ship internationally with complete security and no restrictions. Thanks to our experience in logistics and customs management, we guarantee a fast, transparent process with no hidden charges. The amount shown on your order is always the final price, with all taxes and fees included.

SHIPPING COSTS AND DELIVERY TIMES

Please find below the shipping costs and estimated delivery times by zone. Times may vary slightly depending on carrier availability and local conditions. All shipments include a tracking number.

SPAIN AND PORTUGAL

CENTRAL EUROPE

NORTHERN AND EASTERN EUROPE

* Values are indicative and may vary due to exchange rates or specific zones. Always check the updated information during the checkout process.

ORDER PREPARATION AND TRACKING

Our goal is to offer you a fast, secure and transparent shipping process. Once payment is confirmed, your order moves to preparation and is dispatched as soon as it is ready. You will receive email updates at every stage and will be able to track it online using your tracking number.

FLEXIBLE DELIVERY OPTIONS

You can choose how and when to receive your order based on the options available from each carrier: home delivery, pickup point collection, safe place delivery, or delivery to a neighbour. Carriers make up to two delivery attempts before enabling collection at a nearby pickup point.

If delivery is unsuccessful, you can pick up the package at the nearest PICKUP Point to your address. You will have 5 calendar days to visit the office and collect your package. The customer is responsible for the accuracy of the delivery address provided. If there is an error in the delivery address (in whole or in part) and a second shipment or reshipment is required, the customer will be responsible for any shipping costs incurred. For any queries, feel free to email us at help@trenfit.com

If you choose to have the carrier leave the package in your garden, door, terrace, or any other accessible area of your home, you will have requested the Safe Place option. Please note that by selecting this option, you assume a risk and lose your right to make a claim.

CUSTOMS, DOCUMENTATION AND RESPONSIBILITY

Our international shipments are processed with full electronic customs documentation, which minimises delays. You will not need to pay any additional charges upon receiving your order.

For deliveries to the Canary Islands, your order will not go through customs — we ship directly from our warehouse in Gran Canaria, Spain. For orders to the Iberian Peninsula and Europe, customs fees, taxes and other surcharges are included. We will never ask you for an additional payment. It's simple — you pay for your purchase at trenfit.com and receive it without any extra costs.

* Trenfit is not responsible for any delays caused by customs inspections or force majeure.

SUSTAINABLE PACKAGING

At Trenfit we are progressively reducing the use of plastics and using recycled or low environmental impact materials. Every order is carefully packed to ensure product protection and respect for the environment.

SECURITY AND INCIDENT RESOLUTION

If your order is lost, delayed or arrives damaged, our customer care team will resolve the issue as a priority. Please check the procedures and special cases in our Frequently Asked Questions (FAQ) section.

MODIFICATION OF DATA AND CONDITIONS

trenfit.com reserves the right to modify the commercial offerings presented on the website (products, prices, promotions, and commercial and service terms) at any time. Any new version will be previously indicated in the "Shipping and Delivery" and "Warranty and Returns" sections.

CUSTOMER SERVICE AND INTERNATIONAL SUPPORT

With over a decade of experience in international shipping and collaboration with leading carriers, we guarantee full traceability and specialised multilingual support. If you have any questions, contact our customer service team at help@trenfit.com or visit our FAQ section.

Our logistics partners