Shipping and Delivery

INTERNATIONAL SHIPPING AND SECURE DELIVERY

At Trenfit, we ship internationally with total security and no restrictions. Thanks to our experience in logistics and customs management, we guarantee a fast, transparent process with no hidden charges. The amount shown in your order is always the final price, with all taxes and fees included.

SHIPPING COSTS AND DELIVERY TIMES

Check below the shipping costs and estimated delivery times by zone. Times may vary slightly depending on carrier availability and local conditions. All shipments include a tracking number.

SPAIN AND PORTUGAL

CENTRAL EUROPE

NORTHERN AND EASTERN EUROPE

* These values are indicative and may vary depending on exchange rates or specific zones. Always check the updated information during the checkout process.

ORDER PREPARATION AND TRACKING

Our goal is to offer you a fast, secure and transparent shipping process. Once payment is confirmed, your order goes into preparation and is dispatched as soon as it's ready. You will receive emails with every update and can track it online using its tracking number.

FLEXIBLE DELIVERY OPTIONS

You can choose how and when to receive your order according to the options available from each carrier: home delivery, pickup point collection, Safe Place delivery, or delivery to a neighbour. Carriers offer up to two delivery attempts before enabling collection at the nearest pickup point.

If delivery cannot be completed, you can collect the parcel at the nearest Pickup Point to your home. You will have 5 calendar days to go to that location and collect the parcel. The customer is responsible for the accuracy of the address details provided. If there is an error in the delivery address (in full or in part) requiring a second shipment or re-delivery, the customer will be responsible for the resulting shipping cost. For any questions, feel free to write to us at help@trenfit.com

If you select for the carrier to leave the parcel in the garden, at the door, on the terrace, or in an accessible area of your residence, you will have requested the Safe Place option. Please note that by selecting this option, you assume the risk and lose the right to file a claim.

DOCUMENTATION, CUSTOMS AND LIABILITY

Our international shipments are processed with complete electronic customs documentation, which minimises delays. You will not have to pay any additional charge upon receiving your order.

For deliveries to the Canary Islands, your order will not go through customs; we ship your purchase directly from our warehouse in Gran Canaria, Spain. For orders to the Iberian Peninsula and Europe, customs charges, taxes or other surcharges are included, we will never ask you for an additional payment. It's very simple! You pay for your purchase at trenfit.com and receive it without having to make any additional payment.

* Trenfit is not responsible for any delays caused by customs inspections or force majeure.

PACKAGING SUSTAINABILITY

At Trenfit we are progressively reducing the use of plastics and using recycled or low environmental impact materials. Each order is carefully packaged to ensure product protection and respect for the environment.

SECURITY AND ISSUE RESOLUTION

If your order is lost, delayed, or arrives damaged, our customer service team will resolve the issue as a priority. Check our procedures and special cases in our Frequently Asked Questions (FAQ) section.

CHANGES TO DATA AND TERMS

trenfit.com reserves the right to modify the commercial offer presented on the website (products, prices, promotions and commercial/service terms) at any time. Any new version will be indicated beforehand in the "Shipping and Delivery" and "Warranty and Returns" sections.

CUSTOMER SERVICE AND INTERNATIONAL SUPPORT

With more than a decade of experience in international shipping and collaboration with leading carriers, we guarantee full traceability and specialised support in several languages. If you have any questions, contact our customer service team at help@trenfit.com or visit the FAQ section.

Our logistics partners